Projects Accomplished By AITSEV

Dynamic CRM Projects

We have successfully managed various CRM projects, including:

Migration Projects: Seamlessly transitioned client data and processes from Dynamic CRM to Zoho, including data cleansing, mapping, validation, and ensuring minimal disruption to business operations.
Power BI Integration: Implemented Power BI for advanced reporting and data visualization, involving custom report creation, interactive dashboards, real-time data analytics, and integration with existing systems.
Web APIs and Plugin Development: Developed and integrated custom web APIs and plugins to extend CRM functionalities, automate workflows, enhance user experience, and improve system interoperability.
Power Automate and Flows: Designed and deployed automated workflows and integrations using Power Automate, optimizing operational efficiency by reducing manual tasks, error rates, and improving overall process automation.
Power Pages and Canvas Apps: Created and implemented custom Power Pages and Canvas Apps, providing tailored user interfaces and enhancing process efficiency within CRM systems.

Zoho Projects:

Data Importing: Efficiently managed data importing into Zoho CRM, including bulk data migration, data mapping, and ensuring accuracy and consistency during the transition from other systems.
Function Customization: Customized Zoho CRM functions, including setting up automation rules, custom fields, user-defined workflows, and personalized dashboards to fit specific business processes.
Zoho Desk Integration: Integrated Zoho Desk with Zoho CRM for a unified support platform, enabling seamless ticket management, customer interaction tracking, and improving overall support efficiency.
Advanced Reporting and Analytics: Developed custom reports and analytics within Zoho CRM to provide insights into business performance, sales trends, and customer behavior.
Module and Layout Configuration: Set up and customized Zoho CRM modules, layouts, desks, and forms from scratch, including designing custom views, configuring sales pipelines, and creating tailored workflows.
Comprehensive Training and Support: Provided in-depth training for end-users, including workshops and user guides, to ensure effective use of Zoho CRM and Desk. Offered ongoing support and consultation to address any system-related issues.

Hiring Solutions

Our innovative hiring solutions have included:

Rapid Hiring Techniques: Implemented advanced recruitment strategies such as AI-driven candidate sourcing, automated job postings, and streamlined interview scheduling to accelerate the hiring process.
Technology-Driven Screening: Applied advanced screening technologies including pre-employment assessments, psychometric tests, and automated resume parsing to evaluate and shortlist candidates efficiently.
Recruitment Analytics: Utilized data analytics to monitor and optimize recruitment metrics, track the effectiveness of hiring campaigns, and refine sourcing strategies for improved hiring outcomes.
Candidate Experience Improvement: Focused on enhancing the candidate experience through personalized communication, timely feedback, and efficient application processes.

Customer Support

Our customer support services encompass a wide range of Customer Support solutions:

Multichannel Support: Provided support across various channels, including phone, email, chat, and social media, ensuring a seamless customer experience and timely resolution of queries.
24/7 Customer Service: Offered round-the-clock customer service to address client needs and issues at any time, enhancing customer satisfaction and loyalty.
Custom Support Solutions: Developed tailored support solutions to meet specific client requirements, including customized ticketing systems, escalation processes, and reporting tools.
Call support Services: Managed inbound and outbound call center operations, including customer service, technical support, and telemarketing, to improve client engagement and operational efficiency.
Quality Assurance and Monitoring: Implemented rigorous quality assurance practices and monitoring systems to ensure high standards of service delivery and continuous improvement.
Training and Development: Provided comprehensive training programs for support staff to enhance their skills in customer interaction, problem-solving, and service delivery.
Customer Feedback Systems: Established feedback mechanisms to capture customer input and insights, enabling ongoing improvements in service quality and responsiveness.